Effective Date: 16 Sep 2026

Thank you for choosing Madad Karo (SafeQR), operated by Khatu Aalayam Private Limited. We maintain a clear and transparent refund policy regarding our digital subscription plans (Trial Pack and Premium Membership).

1. Digital Services & Subscriptions

Our platform provides digital vehicle safety and alert services through QR codes linked to user accounts. Because our services are delivered digitally upon successful activation (Trial Pack for ₹100 or Premium Plan for ₹900), all subscription purchases are generally final and non-refundable once the account or QR code has been successfully activated.

2. Duplicate or Erroneous Transactions

We understand that technical errors can occur during online payments. A refund or adjustment will only be considered under the following exceptional circumstances:

• If your account was debited multiple times (duplicate transaction) for a single subscription activation.
• If a technical failure occurred during payment where the amount was deducted from your bank account, but the subscription or QR quota was not credited to your dashboard.

To claim a refund for a failed or duplicate transaction, you must report the issue to our support team within 48 hours of the transaction with valid proof of payment (Transaction ID or screenshot).

3. Refund Processing Time

If a refund is verified and approved by our billing department, the amount will be credited back to the original payment method (bank account, UPI, or card) within 5 to 7 business days.

4. Jurisdiction

Any disputes or claims relating to payments, subscriptions, or refunds shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan (न्याय क्षेत्र जयपुर, राजस्थान होगा).

5. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please reach out to us at Support@madadkaro.com.